Refund policy

 

Return and Refund Policy Card Catchers LLC Last Updated: April 9, 2026

Card Catchers LLC operates as a Customer-to-Customer (C2C) marketplace. All sales are made directly between Buyers and Sellers. We provide the platform and facilitate disputes, but we are not a party to any transaction.

All Sales Are Final

Returns and refunds are not accepted for change of mind, buyer’s remorse, or minor subjective differences in card condition or appearance. Please review all photos, descriptions, and condition details carefully before purchasing.

Eligible Reasons for Returns or Refunds

A return or refund may only be requested in the following cases:

  1. Significantly Not As Described (SNAD) The received item materially differs from the listing description or photos (for example, wrong card, wrong edition, or condition significantly worse than described). Buyers must submit a dispute within 30 calendar days of the estimated delivery date.
  2. Damage During Shipping The item arrives damaged due to shipping. Claims must be filed within 48 hours of delivery.
  3. Counterfeit, Replica, or Altered Items Suspected counterfeit or fake cards must be reported within 30 calendar days of the estimated delivery date. In confirmed cases, a full refund will be issued.

Partial vs. Full Refunds

  • For minor condition differences, Sellers may offer a partial refund (typically 10% per condition step, e.g., NM to LP).
  • Full refunds are generally limited to major discrepancies, shipping damage, or proven counterfeits.

Return Process

  • All returns and refund requests must be filed through the Card Catchers LLC dispute system.
  • Buyers and Sellers should attempt to resolve issues directly and in good faith.
  • In approved return cases, the Seller will provide a prepaid return shipping label.
  • Returned items must be sent back in the same condition as received.
  • Once the Seller receives and inspects the returned item, refunds are processed to the original payment method (usually within 5–7 business days).

Missing or Lost Packages

Buyers must allow reasonable transit time plus 7 business days after the carrier’s estimated delivery date before filing a missing package claim.

International Orders

International returns are rarely approved except in cases of proven counterfeits. Buyers are responsible for all return shipping costs, customs fees, and related issues.

Important

 

  • Card Catchers LLC may mediate disputes but does not guarantee any specific outcome and assumes no liability for disputes between Buyers and Sellers.
  • Repeated failure by Sellers to honor valid refund requests may result in account restrictions or termination.
  • This Return and Refund Policy is part of our Master Terms of Service.

Questions? Please contact us at: jongauster@cardcatchersinfo.com